This policy explains how we collect, use, and protect your personal information when you use our website and buy our handmade candles and soaps. We follow the UK GDPR and Data Protection Act 2018 strictly.
Who we are
We are Rocha & Smith Essence, a small handmade candle and soap business based in Greater London. We sell our products directly through our website, at local markets, and via selected partners. We are the data controller for any personal information you share with us.
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Cookies
We use cookies to improve your experience: remember your cart, save preferences, and analyse website traffic. You can turn off cookies in your browser settings, but some site features may stop working.
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Who we share your data with
We only share your data with trusted third parties needed to run our business:
- Payment providers (Stripe/PayPal/Tide) to process payments
- Delivery partners (Royal Mail/Evri) to send your orders
- Website tools (WordPress, hosting services) to keep the site running
- we never sell your data to anyone.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.